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News : InGenius Releases New Integration for Genesys Telephony and the Now Platform
Ottawa, Ontario, Canada, Jan. 16, 2018 -- InGenius, a computer telephony integration provider, announced support for Genesys phone systems with the Now Platform™. The new integration will let customers using ServiceNow(R) IT Service Management (ITSM) and Customer Service Management (CSM), gain greater productivity and upgrade the end-user experience for callers with Genesys PureEngage.
"ServiceNow is committed to finding new ways for customers to rapidly reach 'time to value' with our service management system," said Avanish Sahai, Vice President of ISVs and Technology Alliances at ServiceNow. "We're pleased that InGenius is expanding the reach of our products and we look forward to their future developments."
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"At InGenius, maintaining our reputation as an innovator for service platform integrations is essential," said Dale Gantous, CEO of InGenius. "ServiceNow has been very supportive of our solution since its rollout in May 2017, and we're excited that we're already seeing room to grow and provide additional utility to their customers. Our partnership has been an asset to the expansion of both companies' products, and we're happy to see users reaping the benefits."
InGenius Connector Enterprise is available through the ServiceNow Store.
Posted by Veronica Silva Cusi, news correspondent
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About InGenius Software:
InGenius Software Inc. is a North-America based high technology firm with over 20 years’ experience in the Computer Telephony Integration (CTI) business, and hundreds of thousands of software licenses shipped globally. InGenius CTI are in use daily, around the globe with businesses of every size.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Thursday, January 18, 2018
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