Ottawa, ON, Canada, March 27, 2019 -- InGenius Software Inc., a computer telephony integration (CTI) solution provider, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365.
With the new integration, the InGenius interface is brought into the USD window for a "single pane of glass" experience for contact center agents.
"As a Silver Microsoft Partner, we've been able to work with the Microsoft team to ensure we provide a seamless user experience for contact center representatives within Unified Service Desk for Microsoft Dynamics 365," said Kari Simpson, Vice President, Product Management and Marketing at InGenius. "Our CTI solution allows sales and service teams of all sizes to take advantage of productivity enhancements. Empowering agents with effective tools translates to profound results when looking across an entire enterprise organization. We're very pleased to be working alongside Microsoft to break down data silos and streamline business processes for modern contact centers."
InGenius Connector Enterprise supports integration for Unified Service Desk version 4.0 for Microsoft Dynamics 365 version 9.1. Supported phone systems include Avaya Aura Communication Manager, Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Express, Cisco Unified Communications Manager, Cisco Packaged Contact Center Enterprise and Genesys PureEngage.
Posted by Veronica Silva Cusi, news correspondent
About Upland Software, Inc.:
Upland Software (Nasdaq: UPLD) is a provider in cloud-based tools for digital transformation. The Upland Cloud enables organizations to engage with customers on key digital channels, optimize sales team performance, manage projects and IT costs, and automate critical document workflows. The Upland Cloud is backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Friday, March 29, 2019
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