News : Ingosstrakh Installs Noda WFM Solution to Optimize Workload Management
Moscow, Russia, Oct 23, 2019 -- NODA has completed the installation of its Noda Workforce Management system in two contact centers of Ingosstrakh, a Russian insurance company. The WFM solution provides both contact centers with workload forecasts and draws up automated schedules for over 300 agents distributed across five different locations.
The single Noda WFM installation provides two Ingosstrakh contact centers – for medical insurance and the one covering general issues – with parallel workforce management and flexible access rights.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The project also included the integration of Noda WFM with the call center platform by Genesys, making it possible to transfer statistical data on voice channels, chats and email and use it for workload forecasts and online monitoring of agents’ activity.
"Today, Noda WFM optimizes the operations of more than 17,000 agents working across various industries and companies. Our automated forecasting and planning tools, together with convenient interfaces, make workforce management less labour-consuming for contact center managers. The solution also allows to reach the desired economic targets: as a rule, the project pays off within a year of its operation, " notes Andrey Zaitsev, Director of Contact Center and Robotic Systems Department at NODA.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benchmark Versus Best Agents
More Editorial From Noda Interaction Platforms
About Noda Interaction Platforms:
Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers: Noda Contact Center.
Published: Thursday, October 24, 2019
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|AIS Call Center|
AIS Call Center, Thailand
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...