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News : INI AudioMenus Now Rated Avaya Compliant
Tualatin, OR, USA, June 30, 2016 -- Interactive Northwest, Inc. (INI), a developer of interactive voice response (IVR) and contact center systems integration software, announced that INI AudioMenus is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
INI AudioMenus, with speech functionality enabled, helps businesses quickly adapt ASR and/or DTMF IVR menu options and announcements to business needs and changes in customer sentiment without requiring external application development or complex coding. The application is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Experience Portal 7.0.
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"We’re pleased to have received the "Avaya Compliant" rating for INI AudioMenus. By tapping into the powerful features in Avaya Aura Experience Portal, INI AudioMenus empowers administrators to create menus and make changes in real time, enhancing the agility and responsiveness of their customer-facing, front-end routing applications." — Chuck Van Meter, president, INI
Posted by Veronica Silva Cusi, news correspondent
Source: Interactive North West
Today's Tip of the Day - Capability And Reliability
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About Interactive Northwest Inc:
Interactive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, July 1, 2016