News : INI AudioMenus Release 3.0 Adds Directed Dialogue Speech Recognition Support
Tualatin, OR, USA, May 1, 2018 -- Contact center solutions developer Interactive Northwest, Inc. (INI) has added support for directed dialogue speech recognition to the most-recent release of its configurable IVR menu and announcement application, INI AudioMenus™ 3.0. The new version, designed to improve enterprises’ customer experience, eliminates the need for routing in the PBX by giving contact center administrators the power to create automated speech recognition (ASR) applications
"INI AudioMenus makes inbound call handling easier for everyone. Administrators can create and manage menus from anywhere, without the help of an IVR developer or telecom specialist, and callers can speak their choices naturally with the convenience of a hands-free interface," said Danette Craig, Interactive Northwest, Inc. vice president and general manager. "It’s natural for a caller to say ‘billing’ and be routed to the billing department. Likewise, it’s natural for an organization to turn to internal resources for fast and flexible routing management when menus need to change."
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Posted by Veronica Silva Cusi, news correspondent
Source: Interactive Northwest
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About Interactive Northwest Inc:
Interactive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
Published: Thursday, May 3, 2018
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