Tualatin, OR, USA, Dec 10, 2019 -- Interactive Northwest, Inc. (INI), a contact center solutions developer and integrator, announced that its INI FormStudio™ solution is compliant with key Avaya IX™ Contact Center solutions. Avaya Holdings Corp. (NYSE: AVYA) is a global provider in solutions that enhance and simplify communications and collaboration.
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
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As a Technology Partner, INI can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables businesses to add capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.
"It is critical for businesses to understand and respond to customer satisfaction feedback. With INI FormStudio, Avaya contact center customers can easily gather and assess such data. The new visual component of INI FormStudio gives contact center managers more options for collecting customer information, helping drive better response rates and increase user convenience." – Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc.
"INI is a long-standing DevConnect technology partner, dedicated to developing solutions that help Avaya customers further enhance their customers’ experiences. Working with technology partners, like INI, helps ensure Avaya customers can confidently leverage and upgrade to our latest solutions." – Eric Rossman, vice president, Partners, Developers and Alliances, Avaya
Posted by Veronica Silva Cusi, news correspondent
About Interactive Northwest Inc:
Interactive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, December 12, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.