Tualitin, OR, USA, April, 2017 - Interactive Northwest, Inc. (INI), an interactive voice response (IVR) and computer telephony integration (CTI) developer, announced that its INI Messenger outbound communication solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
The application is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Experience Portal 7.1 and Avaya Proactive Outreach Manager 3.0.
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"Outbound communication is an integral component in today’s contact center. With this compliance testing, Avaya contact center customers can be confident that INI Messenger seamlessly interoperates with Avaya Aura Experience Portal and Proactive Outreach Manager to help increase customer satisfaction."
— Danette Craig, vice president and general manager, INI
"Technology Partners like INI are helping Avaya customers provide positive customer experiences to their clients. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."
— Eric Rossman, vice president, Developer Relations, Avaya
#contactcenterworld, @InteractiveNW, @Avaya
Posted by Veronica Silva Cusi, news correspondent
About Interactive Northwest Inc:
Interactive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, April 24, 2017
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