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News : INI SureConnect Callback Solution Now Rated “Avaya Compliant”

#contactcenterworld, @InteractiveNW, @Avaya

Tualatin, OR, USA, May 8, 2019 -- Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) announced that the newest release of its INI SureConnect™ callback product is compliant with key Avaya IX Contact Center solutions from Avaya, a global provider in solutions that enhance and simplify communications and collaboration.

INI SureConnect enables contact centers with long inbound call queues to offer callers a callback instead of waiting in queue. With Agent First or Caller First callback method options, organizations can first connect the agent, enabling information preview and call preparedness, or connect the caller first when he or she is next in queue. The application is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura(R) Experience Portal 7.2.

"With INI SureConnect, Avaya contact center customers can provide their callers with a powerful and flexible callback option that provides a better customer experience than waiting on hold. This latest DevConnect compliance testing confirms that INI SureConnect will seamlessly interoperate with the Avaya IX Contact Center solution." – Danette Craig, president, Interactive Northwest, Inc.

"INI is a long-standing DevConnect Technology Partner, dedicated to developing solutions that offer Avaya customers valuable benefits and better customer experiences. Avaya customers can confidently upgrade to Avaya’s latest solutions by working with DevConnect Technology Partners, like INI, who have had their products tested for compliance." – Eric Rossman, vice president, Partners, Developers and Alliances, Avaya

#contactcenterworld, @InteractiveNW, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: Interactive Northwest


About Interactive Northwest Inc:
Company LogoInteractive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Choosing a Telecom Supplier

Read today's tip or listen to it on podcast.

Published: Friday, May 10, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

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