Tualatin, OR, USA, May 8, 2019 -- Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) announced that the newest release of its INI SureConnect™ callback product is compliant with key Avaya IX Contact Center solutions from Avaya, a global provider in solutions that enhance and simplify communications and collaboration.
INI SureConnect enables contact centers with long inbound call queues to offer callers a callback instead of waiting in queue. With Agent First or Caller First callback method options, organizations can first connect the agent, enabling information preview and call preparedness, or connect the caller first when he or she is next in queue. The application is now compliance-tested by Avaya for compatibility with the Avaya IX Contact Center component Avaya Aura(R) Experience Portal 7.2.
"With INI SureConnect, Avaya contact center customers can provide their callers with a powerful and flexible callback option that provides a better customer experience than waiting on hold. This latest DevConnect compliance testing confirms that INI SureConnect will seamlessly interoperate with the Avaya IX Contact Center solution." – Danette Craig, president, Interactive Northwest, Inc.
"INI is a long-standing DevConnect Technology Partner, dedicated to developing solutions that offer Avaya customers valuable benefits and better customer experiences. Avaya customers can confidently upgrade to Avaya’s latest solutions by working with DevConnect Technology Partners, like INI, who have had their products tested for compliance." – Eric Rossman, vice president, Partners, Developers and Alliances, Avaya
Posted by Veronica Silva Cusi, news correspondent
Source: Interactive Northwest
About Interactive Northwest Inc:
Interactive Northwest, Inc. (INI) is a provider in developing IVR self-service solutions for enterprise lever contact centers.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, May 10, 2019
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