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News : InMoment and RapidMiner Partner
Salt Lake City, UT & Cambridge, MA, USA, Jan 13, 2016 -- InMoment and RapidMiner announced a partnership that combines InMoment’s Voice of the Customer (VoC) solution with RapidMiner’s Predictive Analytics Platform to generate customer and business insights.
"More organizations are listening to and taking action on customer feedback than ever before," said John Sperry, InMoment CEO. "Prior to today’s announcement, businesses primarily had visibility into the rearview mirror, which left them few options but to wait to hear how customers felt about their experiences, and then react. Our partnership with RapidMiner gives them the ability to anticipate customer needs, and act even more strategically."
Posted by Veronica Silva Cusi, news correspondent
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RapidMiner is the industry’s number one open source predictive analytics platform. It’s disrupting the market by empowering enterprises to include predictive analytics in any business process—closing the loop between insight and action. RapidMiner’s effortless solution makes predictive analytics lightning-fast for today’s modern analysts, radically reducing the time to unearth opportunities and risks. RapidMiner delivers game-changing expertise from the largest worldwide predictive analytics community.
InMoment is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews
Published: Friday, January 15, 2016