San Francisco, CA, USA, Jan, 2022 -- HELP! That's the cry of hospitals across the country, posting to social media and publishing advertisements as they are crushed by the Omicron surge. Like déjà vu, hospitals are again struggling with overrun ERs and ICUs, a lack of beds, staff shortages, supply shortages, and canceled elective surgeries, all driven by a relentless surge of COVID-19 cases. Healthcare at the outset of 2022 looks as bad as—or even worse than—it did during the first pandemic wave in 2020.
That's why today, Innovaccer, the Health Cloud company, is responding to healthcare's plea for help with the launch of the Public Health Command Center, an innovative solution designed to help hospitals fight the pandemic more effectively at scale. It seamlessly integrates Innovaccer's proven COVID-19 Command Center with a COVID-focused version of Innovaccer's new Patient Relationship Management solution. And it's available at no cost to public health departments and hospitals for the first three months of use.
The Public Health Command Center provides insights, triaging, navigation, and education tools to help healthcare organizations mitigate rapidly developing COVID-19 trends and better manage capacity, treatment, and follow-up—all in a bid to reduce the pressure on hospital systems while improving patient care and outcomes for communities.
Insights: Monitor community trends on hotspots, caseloads, inventory requirements, resource requirements, and social determinants of health data to create early warning systems.
Triaging: Triage patients virtually through simple COVID assessments by sending automated self-assessments based on the Centers for Disease Control and Prevention (CDC) guidelines to phones, and assess community risk.
Navigation: Empower call centers with the best course of action through a web-based contact center solution that enables proactive outreach, care navigation, and issue resolution.
Education: Combat panic and promote vaccinations with education by sharing CDC recommended resources with communities by text, email, and recorded voice messages.
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County health departments can use the Public Health Command Center to track and manage pandemic data, including daily new cases by geography, demographics, facilities; percentage of sequenced variants; vaccination maps; and outcomes by vaccination status. They can also combat misinformation by sending targeted campaigns to residents based on demographics, vaccination status, and other factors. These capabilities can also be extended to effectively manage other public health threats in the future.
Hospitals can leverage the Public Health Command Center's ready-made dashboards to track patient flow, inventory levels, bed capacity, testing capacity, and positive patient demographics—and they can easily generate reports for the CDC. They can also use the Public Health Command Center's outreach and cloud contact center modules to better coordinate patient care.
Powered by the Innovaccer Health Cloud(R) platform, the new Public Health Command Center provides a unified information hub for users to manage their COVID-19 resources by seamlessly integrating data from EHRs, supply chains, human resources, and financial systems.
"We're all in this together," said Abhinav Shashank, co-founder and CEO of Innovaccer. "Healthcare heroes on the front line are selflessly stepping up to meet this new crisis head on. We marshaled all of our resources to rapidly develop a solution that could help protect them and treat the communities they serve. As COVID-19 becomes endemic, our Public Health Command Center can help make the difference now and in the future. Public health officials and hospitals can quickly and easily deploy it to better manage operations, protect their front-line staff, help ensure quality care for patients and communities, and ultimately be better prepared for whatever the pandemic brings next."
Innovaccer's Public Health Command Center is now available to public health departments and healthcare organizations at absolutely no cost for the first three months of use. A completely cloud-based service, the solution can be deployed in any hospital system in just a matter of weeks. Public health and healthcare organizations should contact Innovaccer now to get started immediately.
Posted by Veronica Silva Cusi, news correspondent
Innovaccer Inc., the Health Cloud company, is a leading San Francisco-based healthcare technology company committed to helping healthcare care as one. The Innovaccer? Health Cloud unifies patient data across systems and settings, and empowers healthcare organizations to rapidly develop scalable, modern applications that improve clinical, operational, and financial outcomes.
Published: Monday, January 17, 2022
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
|9.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...