#contactcenterworld, @OfficialAlorica, @Genesys
Irvine, CA, USA, Nov, 2023 - Alorica, a global provider of customer experience solutions, and Genesys(R), a global cloud provider in AI-powered experience orchestration, together, are enabling brands to drive deeper customer loyalty and improved business outcomes through the transformative potential of AI. To help enterprise clients worldwide offer seamless omnichannel experiences, Alorica has implemented Genesys Cloud CX(R) for its AI and digital capabilities. Coupled with Alorica’s managed services, scalable workforce, curriculum-as-a-service and analytics, Genesys bolsters Alorica IQ to deliver outcome-based technology solutions that map and solve customer pain points.
Powered by Genesys’ AI technology, Alorica offers smarter automation, personalization and optimization.
"As more enterprises move to the cloud, many of our clients have come to us with the same three key priorities," explained Alorica’s Chief Digital Officer Harry Folloder. "First, organizations need a reliable platform to support customers and employees globally without disruption. They also need to make digital channels easily accessible and integrated so customers can communicate how they want, when they want. Finally, they want to deploy AI solutions for a variety of support CX needs including self-service, virtual assistant and agent assist. These are the areas where Alorica IQ and Genesys can make the biggest impact together."
"Our partnership with Alorica is based on a shared belief in the power of delivering people-centric experiences," stated Brett Weigl, SVP and GM of Digital, AI, and Journey Orchestration at Genesys. "Our innovative work with Alorica represents our commitment to ensuring clients are future ready with AI and automation tools for smoother operations and self-servicing. We share a common innovation roadmap that focuses on offering powerful yet easy-to-use technology for more seamless end-to-end experiences, and increased customer trust and loyalty."
Posted by Veronica Silva Cusi, news correspondent
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees across the globe.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Monday, November 20, 2023
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