News : ‘On Demand’ Contact Centre Opens For Business
Sydney, Australia July 13, 2016 -- An Australian ‘on-demand’ contact centre has opened its doors in Sydney, providing short to medium-term capacity for organisations around the country.
The Contact Centre Hotel is a fully equipped facility offering seats on per-month basis. Clients can lease between five and 200 seats as well as meeting rooms and other spaces. Each workstation is fully equipped with a computer, broadband network link and telecommunications services all supported through the Genesys cloud-based contact centre technology platform.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"Many companies grow rapidly and find they need additional contact centre seats in impossibly short lead times to support their operations," said Contact Centre Hotel Chief Executive, Barry Cottrill. "Our facility provides them with immediate access to this valuable resource."
The facility will particularly appeal to organisations needing contact centre resources to support short-term campaigns or projects. Capacity can be leased for the length of the campaign and then simply relinquished at its completion."It’s a similar approach to that taken by public cloud computing providers," said Cottrill. "Instead of the burden of building and operating a facility, companies can take a ‘contact-centre-as-a-service’ approach to fulfilling their requirements."
"Should extra capacity be required mid-way through a campaign or project, extra seats can be quickly added," said Cottrill. "In an in-house contact centre, this would require an additional capital outlay and unexpectedly higher operating costs."
Today's Tip of the Day - Ask For Ideas
Published: Wednesday, July 13, 2016
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...