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News : ‘On Demand’ Contact Centre Opens For Business
Sydney, Australia July 13, 2016 -- An Australian ‘on-demand’ contact centre has opened its doors in Sydney, providing short to medium-term capacity for organisations around the country.
The Contact Centre Hotel is a fully equipped facility offering seats on per-month basis. Clients can lease between five and 200 seats as well as meeting rooms and other spaces. Each workstation is fully equipped with a computer, broadband network link and telecommunications services all supported through the Genesys cloud-based contact centre technology platform.
"Many companies grow rapidly and find they need additional contact centre seats in impossibly short lead times to support their operations," said Contact Centre Hotel Chief Executive, Barry Cottrill. "Our facility provides them with immediate access to this valuable resource."
The facility will particularly appeal to organisations needing contact centre resources to support short-term campaigns or projects. Capacity can be leased for the length of the campaign and then simply relinquished at its completion."It’s a similar approach to that taken by public cloud computing providers," said Cottrill. "Instead of the burden of building and operating a facility, companies can take a ‘contact-centre-as-a-service’ approach to fulfilling their requirements."
"Should extra capacity be required mid-way through a campaign or project, extra seats can be quickly added," said Cottrill. "In an in-house contact centre, this would require an additional capital outlay and unexpectedly higher operating costs."
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Published: Wednesday, July 13, 2016