Cleveland, OH, USA, May 4, 2018 -- Innovest Global, Inc. (OTC PINK:IVST) Call Center has won a significant bid for a contract with industry provider MRI Software, which has high compliance requirements - an Innovest Call Center expertise, since acquiring Crestwood Management in January.
MRI Software serves Public Housing Authorities (PHAs) in 44 states through its subsidiary Tenmast, including Guam and Saipan in the South Pacific and is focused on helping them manage compliance with HUD regulations. Innovest’s Call Center is PCI Compliant, SAS 70 Type II Certified, FDCPA Compliant, is an ACA International member; and has many internal controls, policies, and procedures that add to client confidence.
Through this contract, we will be taking inbound calls for the Cleveland Metropolitan Housing Authority’s (CMHA), Housing Choice Voucher Program Waiting List Lottery. "We have worked with Tenmast and CMHA on the past 3 programs, all of which have been very successful," said Sally Emch, President of Call Center Operations. "Because of our high compliance standards and certifications, we frequently win bids in industries such as Utilities, Healthcare, Government, and Financial Services, and have an advantage to win less stringent client campaigns." The center typically staffs up to 50 associates for servicing client programs, and is capable of scaling immediately to several hundred, upon demand.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, May 7, 2018
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878