News : Innovest Global, Inc. Call Center Wins Contract With National Software Provider
Cleveland, OH, USA, May 4, 2018 -- Innovest Global, Inc. (OTC PINK:IVST) Call Center has won a significant bid for a contract with industry provider MRI Software, which has high compliance requirements - an Innovest Call Center expertise, since acquiring Crestwood Management in January.
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MRI Software serves Public Housing Authorities (PHAs) in 44 states through its subsidiary Tenmast, including Guam and Saipan in the South Pacific and is focused on helping them manage compliance with HUD regulations. Innovest’s Call Center is PCI Compliant, SAS 70 Type II Certified, FDCPA Compliant, is an ACA International member; and has many internal controls, policies, and procedures that add to client confidence.
Through this contract, we will be taking inbound calls for the Cleveland Metropolitan Housing Authority’s (CMHA), Housing Choice Voucher Program Waiting List Lottery. "We have worked with Tenmast and CMHA on the past 3 programs, all of which have been very successful," said Sally Emch, President of Call Center Operations. "Because of our high compliance standards and certifications, we frequently win bids in industries such as Utilities, Healthcare, Government, and Financial Services, and have an advantage to win less stringent client campaigns." The center typically staffs up to 50 associates for servicing client programs, and is capable of scaling immediately to several hundred, upon demand.
Posted by Veronica Silva Cusi, news correspondent
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