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News : Inogic Releases TextSMS4Dynamics – Enabling Text SMS features within Dynamics 365 CRM

#contactcenterworld

New York, NY, USA, Mar, 2024 - Inogic, a provider of 15+ apps for Microsoft Dynamics 365 CRM, is excited to announce TextSMS4Dynamics. This innovation integrates SMS messaging directly into your CRM, allowing users to send SMS campaigns, updates, or messages directly from within the CRM system.

Today's busy customers are bombarded with emails and phone calls. Often, important messages get lost in the shuffle. TextSMS4Dynamics offers a powerful solution. With SMS open rates exceeding 90%, ensure every message reaches your customer's phone.

Roohi Shaikh, the visionary CEO of Inogic, shares her excitement: "TextSMS4Dynamics is designed with the specific needs of businesses in mind. It enables businesses to harness the potential of text messaging seamlessly integrated within their CRM ecosystem – a mutually beneficial solution for optimizing communication processes and improving customer experience."

Inogic eagerly anticipates witnessing how businesses and professionals leverage TextSMS4Dynamics to harness the SMS channel across diverse applications directly from Dynamics 365 CRM.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://world.einnews.com


About Inogic:
Inogic is one of the leading Microsoft Gold ISV Partners with an exclusive focus on providing innovative apps and development services on Dynamics 365 CRM/Power Platform and Azure OpenAI/Copilot.Company Profile Page

Today's Tip of the Day - Service Standards

Read today's tip or listen to it on podcast.

Published: Tuesday, March 26, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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