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News : InOrder Launches ‘Health Answers’

#contactcenterworld

Kolkata, India, Sept 1, 2021 -- InOrder, a nonprofit institute with a core purpose of strengthening systems to secure health, has launched ‘Health Answers’ - a mission to answer myriad queries people have related to their health, and to empower people through health education and awareness.

Through Health Answers people can get answers through InOrder website or through a dedicated helpline by calling 1 800 121 6780. The helpline is operational from today for callers in the Telangana state and will be expanded to the rest of the country in a phased manner.

Launching the InOrder Health Helpline, Dr Krishna Reddy Nallamalla, President, InOrder, said - "The Covid-19 pandemic highlighted the need for the availability of easily accessible information at one place to guide and help citizens coordinate for their healthcare requirements, especially during emergencies. Information asymmetry between people and healthcare providers puts people at a great disadvantage. People lose precious time and resources while navigating the complex, mixed healthcare system that is made up of both private and public providers. Moreover, people also need constant assistance towards their acute and chronic health needs. They need guidance in financing their healthcare needs and in availing their health insurance benefits, be it government financed, employer financed, or self-funded. They need guidance in accessing and processing the right information about diseases, drugs, and procedures to help them make informed decisions. They need to be aware of their rights as a citizen, as a patient, and as a health insurance beneficiary."

Citizens can look for answers to their questions either on the web portal or call on the toll-free number 1800 121 6780, Monday to Saturday, 9 AM to 6 PM.

Even as several health helplines are currently operational across the country, there are few that cover the entire gamut of healthcare provision and handhold patients in navigating the disconnected healthcare systems. Patient navigation systems guide patients through the healthcare system and help them overcome barriers that prevent them from getting the care they need.

The Health Answers patient navigation program has created a trained task force to facilitate the patient’s logistics journey right from entry to the hospital to follow-up and recovery; also addressing emotional, economic, and other needs holistically along the way. In addition to including all healthcare service and product providers under its network, Health Answers will also connect with volunteer groups and technology platforms to widen the reach of this initiative.

Citizens can call for or search the web portal information on medical and non-medical healthcare services, hospital transportation, reaching the appropriate doctor and hospital, understanding their financial coverage (through insurance and non-insurance mechanisms), pharmacies, laboratories and diagnostics, availability of hospital beds and medical equipment, and access to donors – blood banks, plasma and organ transplantation among other. For crisis management, the helpline will connect with volunteer networks and other similar platforms to help patients access food, medical oxygen, financial aid etc.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.uniindia.com


About InOrder:
InOrder is a nonprofit institute with a core purpose of strengthening systems to secure health.
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2024 Buyers Guide IVR

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

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eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

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Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
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Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
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