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News : INOVO Unveils Hosted BI Solution for Contact Centres
Johannesburg, July 10, 2014 -- INOVO has announced the availability of Advanced Business Intelligence, its hosted business intelligence (BI) solution that incorporates reporting and analysis functionality specifically designed to meet the unique requirements of local contact centres.
"The connected and competitive business environment means decision-makers need to think differently and develop core competencies around business intelligence, especially to take advantage of predictive analytics," says Wynand Smit, CEO of INOVO.
Advanced BI provides a dynamic and agile environment to create customised reports, dashboards, and analysis. Users can move from tables to interactive visualisations to dashboards in a few clicks. In addition, they can give colleagues, customers, and partners the tools they need to answer their own questions simply by logging into a secure Web site.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benchmark Versus Best Agents
INOVO is a supplier of Telephony and Contact Centre solutions.
Published: Monday, July 14, 2014