News : INOVO Unveils Hosted BI Solution for Contact Centres
Johannesburg, July 10, 2014 -- INOVO has announced the availability of Advanced Business Intelligence, its hosted business intelligence (BI) solution that incorporates reporting and analysis functionality specifically designed to meet the unique requirements of local contact centres.
"The connected and competitive business environment means decision-makers need to think differently and develop core competencies around business intelligence, especially to take advantage of predictive analytics," says Wynand Smit, CEO of INOVO.
Advanced BI provides a dynamic and agile environment to create customised reports, dashboards, and analysis. Users can move from tables to interactive visualisations to dashboards in a few clicks. In addition, they can give colleagues, customers, and partners the tools they need to answer their own questions simply by logging into a secure Web site.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
INOVO is a supplier of Telephony and Contact Centre solutions.
Published: Monday, July 14, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
|BPO PLUS WLL|
BPO+, a collaborated entity of two distinctly varied professional corporations, is a provider of World-class Contact Center and BPO services, Telecom System Integration and IT services from the Gulf C...
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS I...