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News : Insentra Group and QPC Australia Partner to Supercharge Customer Experience Solutions for Contact Centre Clients

#contactcenterworld

Sydney, New South Wales, Australia, Dec, 2021 -- Insentra Group and QPC Australia have announced a new strategic partnership in Australia. The partnership will enable QPC to offer full-service customer experience solutions to their clients by leveraging Insentra’s proficiency in delivering Advisory, Professional and Managed Services across End User Computing, Operational Agility and Zero Trust.

Long-term partners of Genesys, QPC will leverage the skills and experience of Insentra’s team of Microsoft experts to integrate Microsoft 365 applications with Genesys Cloud to offer more rounded contact centre solutions.

"Our clients often ask us to assist in areas outside of our core specialty. Partnering with Insentra enables us to broaden our offerings whilst having the confidence of working with an organisation who are renowned for service excellence and where Partnering is all they know and do", said Peter Levine, Commercial Director at QPC.

As well as Professional Services, Insentra’s Enhanced Support Services (ESS) team will deliver Managed Services across the Microsoft stack to support QPCs contact centre clients, ensuring always-on and secure, customer and end-user experiences.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"I’ve known Peter and QPC for many years", said Ronnie Altit, Co-Founder and CEO of Insentra. "Our goal is to help our partners grow by providing them immediate access to skills and capabilities which they either don’t have or don’t want to build. Through our relationship QPC can continue to focus on their area of expertise while providing their clients with access to additional expertise through Insentra.", he said.

"Leveraging Insentra’s proven Managed Services capabilities and our knowledge and skills in the Microsoft ecosystem as a global Microsoft FastTrack Partner enables QPC to build scalable, secure and holistic contact centre solutions with the reassurance of 24x7x365 support delivered by our follow-the-sun support model" added Ronnie.

"Cultural alignment is extremely important to QPC when selecting businesses to partner with", said Levine." With Insentra, culture is at the heart of everything they do, and Ronnie and the global executive team lead by example in living and breathing the company values and PartnerObsessed™ ethos, and we see a great fit here between our organisations", he finished.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About QPC Ltd.:
Company LogoQPC helps companies to improve their business performance by enabling their customer service operations to surpass their operational and strategic goals. QPC’s insight, integration, workforce optimisation and capability management systems combined with education and consulting services have a substantial track record of reducing costs, increasing revenues and improving both customer and employee retention within contact centres, back offices and other service environments. QPC has offices in the European, Middle East, African, Asia Pacific and North American regions to give their customers local support when and where they need it.
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Published: Monday, December 13, 2021

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2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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