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News : Insights, the new AI-powered BI Tool From Calabrio, Accelerates Conversion of Data Into Action

#contactcenterworld, @Calabrio

Minneapolis, MN  May 7, 2024 - Calabrio, a workforce performance company, introduced Insights, a business intelligence (BI) solution embedded in Calabrio ONE. Calabrio ONE a workforce engagement management (WEM) solution with artificial intelligence (AI)-powered analytics and BI built into its core, and the Insights update is the latest in Calabrio’s pipeline of WEM solutions.

"Contact centers need fast, accurate and informative results to improve performance," said Joel Martins, CTO and Interim CEO of Calabrio. "Insights speeds up the process of transforming analytics into impact, providing accessible, actionable information and a faster return on investment."

To improve contact center performance, organizations need to understand their data well. Using the industry’s latest cloud technology, Insights provides access to more features faster and accelerates self-service and AI-driven knowledge for everyone.

Insights will replace the current suite-wide reporting solution, Data Explorer, providing Calabrio customers with a BI tool. Available globally, in all cloud regions, by May 30, 2024, Insights is one of several new additions to the Calabrio product suite designed to provide a comprehensive set of AI solutions for contact centers.

#contactcenterworld, @Calabrio


About Calabrio:
Company LogoThe digital foundation of a customer-centric contact center, the Calabrio ONE suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching. Only Calabrio ONE unites WFO, agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
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Today's Tip of the Day - Don’t Allow Scapegoats

Read today's tip or listen to it on podcast.

Published: Wednesday, May 8, 2024

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2024 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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