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News : Insperix Utilise snom Handsets to Reduce Operational Costs
Manchester, UK, June 5, 2014 -- snom Technology AG, a provider in the development of secure telephone handsets for IP and Lync, announce that Insperix are recommending snom handsets to reduce the costs of Call Centre operation and enable small businesses to deploy effective and high performance call centers in competition to large enterprises.
Insperix provide solutions using traditional call centres and are very aware of how expensive setting up a call centre can be. Installing a large proprietary physical call centre is an expensive operation. They can require battery backup and in some cases foundations, the accompanying specific handsets and headsets and bespoke software, plus the infrastructure with high costs such as deploying voice cabling in addition to the data/ethernet cabling, and of course the ongoing support, which can all run into millions of pounds over the lifetime of the centre. "Historically only large corporates could entertain the idea of having a private call centre," commented Simons Atkins, Senior Consultant at Insperix "this was because only they could afford to have them installed and could manage the ongoing costs to support them."
In recent projects Insperix have compared this traditional approach to how easy and relatively inexpensive it is to set up a call centre today utilising modern PBX technology and SIP phones such as provided by snom, a PBX (e.g. 3CX) Insperix’s SIPACD software (which turns a PBX into a call centre) and a business class server. "Of course, you still need solution support but this is greatly reduced compared to the traditional call centre approach," added Atkins.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Minimize Change
Insperix is a well respected product and solution provider to the contact center industry. We are the creators of PER, used by a number of Aspect® call centers as a highly resilient and efficient call center management solution in both single and multi-ACD environments, with an impressive ROI and TCO. We have highly specialist knowledge related to the Aspect® Call Center and have deployed numerous Aspect® CTI solutions ranging from straight forward Screen Pops to complex integrated multimedia routing solutions.
snom technology AG develops and manufacturers Voice-over-IP (VoIP) telephones based on open standard for enterprise communications.
Published: Wednesday, June 11, 2014