
Little Rock, AK, USA, Nov, 2018 -- The Arkansas Health Insurance Marketplace (AHIM) has expanded its toll-free HelpLine to better assist Arkansans in finding affordable health insurance coverage.
Open enrollment in the state’s My Arkansas Insurance Individual Marketplace started November 1. The program provides health insurance plans for individuals who do not have access to employer-provided insurance and will use the federal enrollment platform on Healthcare.gov .
AHIM’s My Arkansas HelpLine utilizes an approach that combines call-center and Navigator functions and connects consumers with in-person assistance and enrollments to be performed by a qualified agent or broker located in the same area as the consumer.
Sponsor message - content continues below this message
2021 '16th annual' Global Contact Center World Awards CLOSING SOON!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar
Content continues ….
"The HelpLine is an essential tool to help Arkansans through the process of selecting the health insurance options that are right for them," said Angela Lowther, AHIM executive director. "It also provides the ability to connect enrollees directly with agents and brokers throughout the state.
Open enrollment period ends Dec. 15.
AHIM is governed by the Arkansas Health Insurance Marketplace Board of Directors. Members of the AHIM Board are appointed by the Governor, President Pro Tempore of the Senate and the Speaker of the House of Representatives. The AHIM Board reports to the Arkansas Health Insurance Marketplace Legislative Oversight Committee.
Posted by Veronica Silva Cusi, news correspondent
Source: http://harrisondaily.com
About Arkansas Health Insurance Marketplace (AHIM):
Arkansas Health Insurance Marketplace (AHIM) was created to manage and implement a state-based health insurance exchange in Arkansas in accordance with state and federal law. AHIM was established by the 89th Arkansas General Assembly 2013 Regular Session by ACT 1500 and is a nonprofit public benefit corporation. My Arkansas Insurance is the state-based exchange established and managed by AHIM.
Published: Monday, November 26, 2018
1.) | Aspect Software Aspect Workforce Management Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience. Agents can also manage their scheduling need... (read more) PH: 1-888-547-2481 |
7.) | OpsTel Services SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) PH: 1+480-435-9390 |