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News : Insured.io Implements Customer Engagement Strategy for AmFed

#contactcenterworld, @insuredio

Sacramento, CA, USA, Dec, 2021 -- insured.io, a provider of cloud-based, customer engagement solutions for the insurance industry, is pleased to announce that AmFed has successfully implemented the company’s Customer Engagement Platform.

Based in Ridgeland, Mississippi, AmFed has been a provider of tailored workers’ compensation insurance solutions for nearly 30 years. 

"Consolidating our data into a self-service interface for customer access is a critical step in the modernization and digitalization of our business," said Brenda Van Velkinburgh, CIO and vice president, IT at AmFed. "The customer portal that insured.io has implemented for us has helped us to deliver a more unified, streamlined customer experience."

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As part of this implementation, insured.io provided AmFed with a modern platform for policyholders to manage policies online. Insured.io’s Customer Engagement Platform streamlined the customer journey by providing a single solution for customer engagement, including a customer portal, outbound retention notifications, managing and processing recurring payments, reporting and analytics modules, and more.

"AmFed wanted to modernize the online self-service options for their policyholders, without having to dedicate a team of internal resources to design and deploy it. Insured.io’s Customer Engagement Platform provided a robust solution with minimal resource demand from AmFed," said Steve Johnson, co-founder and head of product for insured.io. "As a result, insured.io’s SaaS, cloud-based Customer Engagement solution quickly modernized AmFed’s customer journey and didn’t require a large-scale rip-and-replace project. We’re excited to have AmFed as a customer and look forward to growing our relationship."

#contactcenterworld, @insuredio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About insured.io:
Company LogoIn 2011, a group of Insurance Industry veterans founded what was known then as TundraLogic, Inc., on the principle that effective, meaningful engagement, via technology, is the basis of any successful Carrier, Managing General Agency or Producer. Now, as insured.io, we have combined what we’ve learned, and continue to learn, and engineered our cloud-based, SaaS platform to meaningfully and easily connect with your consumers, producers and employees using any device they choose, 24/7/365.
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Today's Tip of the Day - Choosing A Solution

Read today's tip or listen to it on podcast.

Published: Tuesday, December 7, 2021

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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