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News : Insurer Launches Helpline to Address COVID-19 Mental Health Issues

#contactcenterworld

New Delhi, India, Aug 31, 2020 -- Aditya Birla Health has launched HeartToHeart, a 24/7 mental health helpline facility to address the mental health crisis in the wake of the COVID-19 outbreak across the country.

The rising number of cases of job losses and health issues in the midst of the COVID-19 outbreak has increased the stress levels of people across the country. Mental illness has been an issue of much concern today and it is estimated that around 10% of the Indian population could require active intervention for prevailing mental problems.

The HeartToHeart helpline was launched in collaboration with Mpower and the service is kept completely confidential.

Aditya Birla Health chief executive officer Mayank Bathwal said that the helpline will connect the person calling with a counsellor, who will listen to their concerns with objectivity and empathy and provide them with awareness and helpful tips to deal with their immediate mental health issues.

"We have managed to spread awareness about mental health into the remotest areas of the country where the concept was previously unheard of. Our expert coaches are well equipped to understand the mental health needs and concerns of the customers and advise them in the right direction," he said.

The helpline will also guide the caller to a psychologist if it is needed. Since its launch two weeks back, the helpline has received close to 6,000 calls.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.asiainsurancereview.com


Today's Tip of the Day - Answering Customers’ Questions

Read today's tip or listen to it on podcast.

Published: Tuesday, September 1, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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