#contactcenterworld, @GliaInc
Hartford, CT, USA, July 16, 2024 – Insurity, a provider of cloud software for insurance carriers, brokers, and MGAs, announced the launch of the Insurity Interaction Platform, powered by Glia. This cloud-native platform is designed to enhance interactions with policyholders and agents across multiple channels, delivering a seamless digital experience.
The Insurity Interaction Platform, powered by Glia, offers a suite of capabilities that improve customer interactions and operational efficiency. The platform enables underwriters and agents to collaborate seamlessly on screen, reduces customer servicing costs, streamlines claims communication and processing, and enhances revenue opportunities through guided policy applications.
In partnership with Glia, a provider in customer interaction technology, Insurity is launching this platform to empower carriers and MGAs to meet their policyholders and agents on screen and seamlessly transition across interaction channels, including phone calls, chats, video calls and SMS. The platform has seamless integrations to our policy, billing, claims and premium audit solutions.
"Glia is proud to partner with Insurity to launch the Insurity Interaction Platform, powered by Glia," said Dan Michaeli, Chief Executive Officer at Glia. "Our collaboration brings advanced digital interaction capabilities to the insurance industry, enabling carriers and MGAs to interact with their customers and agents more effectively and efficiently. The ChannelLess™ platform empowers insurers to engage policyholders, agents, and potential customers in any channel to provide an effortless, personalized experience.
"We are thrilled to introduce the Insurity Interaction Platform, powered by Glia, which will revolutionize how carriers and MGAs connect with their policyholders and agents," said Sylvester Mathis, Chief Insurance Officer at Insurity. "This platform not only boosts efficiency and customer satisfaction but also creates new revenue opportunities by facilitating smoother and more intuitive interactions. It’s a significant step forward in our commitment to delivering exceptional digital solutions to the insurance industry."
Posted by Veronica Silva Cusi, news correspondent
Source: Glia
About Glia:
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Thursday, July 18, 2024
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