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News : Intact Technology, Inc. Announces Appointment of Aurelie Dardel as Vice President of Customer Experience

#contactcenterworld

Reston, VA, USA, April 2022 - Intact Technology, Inc., an IT Software Consulting and Managed Services firm, announced that Aurelie Dardel recently joined their organization as Vice President of Customer Experience. In this role, Aurelie will oversee the company’s consulting services, project management office, and strategic communications. This addition to Intact’s executive team is in alignment with the company’s commitment to delivering the best possible outcomes for customers.

"The growth we’ve experienced over the years coupled with the growing demand for our services require us to continue to build the necessary processes, tools, and structure to support our team members, all while ensuring our customers’ modernization needs are met," said Jesse White, CEO at Intact. "Having Aurelie onboard not only helps our team remain focused on their important tasks, but will also unify our entire delivery team, accelerate time to value, and improve our customers’ overall experience."

"I am proud to be a part of this amazing team of people who, at an unprecedented time of disruption and change, have been leading the way in providing streamlined managed services and IT Operations consulting for customers," said Aurelie. "Every person I’ve met in this organization is a testament to the firm’s commitment to delivering meaningful outcomes and I am happy to join them in the next chapter of their growth journey. I know we will accomplish great things together."

"Aurelie’s strengths in program management, change management, strategy and planning, risk management, and delivery will help us move forward and strengthen our delivery model," said Jason Hampel, President at Intact. "

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Intact Financial Corporation:
Company LogoIntact Financial Corporation is the largest provider of property and casualty insurance in Canada with $7.3 billion in premiums. With over 11,000 employees, the company insures more than five million individuals and businesses through its insurance subsidiaries and is the largest private sector provider of P
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Today's Tip of the Day - Make Self Service A Breeze

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eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

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Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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