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News : Integrated Command Centre Ready for Rollout

#contactcenterworld

Bengaluru, India, Sept, 2022 -- An Integrated Command and Control Centre (ICCC), which aims to improve public grievance redressal system and help authorities in data-driven decision-making, is almost ready at the BBMP head office in Hudson Circle.

The Bengaluru Smart City Limited (BSCL) is likely to open the facility, estimated to cost Rs 96 crore, by October-end.

Fourteen departments including the BBMP, BWSSB, BMTC, Metro, police, Bescom, pollution control board, health, KSRTC and transport will be a part of the new platform. The data shared by these agencies will be used to enhance collaborations, respond to emergencies, optimise traffic flow, identify anomalies and inefficiency in the system and foster transparency.

Once the system is rolled out, citizens will have an option to dial in and register complaints. A dashboard will be created to maintain unattended complaints. The team of experts will also analyse the data for betterment of service delivery. According to officials, the centre plans to employ 30 staff including data specialists, GIS experts, network and security experts.

and innovation and online project information system. The Information and Technology initiatives, introduced in some of the 14 agencies, will be integrated with the command centre, officials said.

The ICCC will be manned round the clock supported by a call centre. The centre is expected to be handed over to the BBMP after the launch. While the capital expenditure is Rs 55 crore, the operational expenditure for a period of three years is estimated to be Rs 35 crore.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.deccanherald.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Tuesday, September 27, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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