Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Integrating Microsoft Lync with Cisco Voice
South Jordan, UT, USA, March 2, 2015 -- CallTower, a provider in cloud-based enterprise-class unified communication solutions, has integrated its CallTower Complete for Lync product with its Cisco Voice offering. By combining Microsoft’s Lync 2013 platform with Cisco’s voice solution CallTower has unified the communications experience.
This solution allows the Lync user to be notified through the desktop application when a call is made to the Cisco phone, display status as busy in the application while the Cisco phone is in use, and use the application to remote dial-out to the Cisco phone.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Stay A Player!
More Editorial From CallTower
CallTower is a provider of cloud-based enterprise-class unified communications solutions for growing organizations worldwide. We enhance our clients’ strategic and business operational capabilities by integrating business phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform.
At Microsoft, we're motivated and inspired every day by how our customers use our software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them. We are committed long term to the mission of helping our customers realize their full potential. Just as we constantly update and improve our products, we want to continually evolve our company to be in the best position to accelerate new technologies as they emerge and to better serve our customers.
Published: Tuesday, March 3, 2015