Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Integration of Emergency Helplines in KP on Anvil


Peshawar, Pakistan, Oct, 2021 -- The National Telecommunication Corporation (NTC), the official IT and telecom service provider to the government, is working on a plan to integrate all emergency helplines of various government departments in Khyber Pakhtunkhwa under the proposed Pakistan Emergency Helpline (PEHEL-911).

The documents available with Dawn show that the PEHEL-911 is being set up in line with the directions of Prime Minister Imran Khan and is meant to provide single and universal emergency helpline facility to the people.

A meeting chaired by the interior secretary had discussed the contours and financial and technical aspects of the proposed nationwide helpline on Sept 10.

The meeting was informed that the prime minister had approved Rs300 million for the project, while the finance division would provide additional funds if the need arose.

Initiative being taken on PM’s orders

The meeting decided that the National Telecom Corporation (NTC) would be responsible for the provision of technical support to the provincial governments, while the provinces would arrange funds from their own budgets to establish and operate their control rooms for the purpose.

"The NTC will only provide technical support as and when required as per its rules and policies," read the minutes of the meeting.

In light of the meeting’s decisions, the KP administration department has allotted a hall and eight rooms located on the first floor of the Mian Rashid Hussain Block of the civil secretariat here to the home and tribal affairs department for the establishment of the PEHEL-911.

The home and tribal affairs department also notified an eight-member steering committee for the establishment and operationalisation of the control room.

The committee’s TORs declared that it would coordinate with the NTC and National Information Technology Board for working out efficient call response mechanisms and would oversee civil and renovation work on the provincial control room and infrastructure and technical requirements to be executed by the NITB and NTC for the operationalisation of the project.

The steering committee held its first meeting in the provincial capital recently and decided that the NTC would also present a proper plan for the integration of all functioning emergency helplines operated by Rescue 1122, Rescue 15 and Provincial Disaster Management Authority.

The meeting was informed that around 3,000 calls were daily received by the National Highways and Motorways Police, 600 by Rescue 1122, 800 by the PDMA and 1,000 by the police department.

According to the documents, the PEHEL-911 will assist in alerting and mobilising all relief agencies at federal and provincial level for facility the citizens in distress.

The NTC has planned to set up a cloud-based PEHEL-911 call centre to be based in Islamabad with the backup in Lahore Data Centre.

In the first phase, 100 call centre agents will be deployed in Islamabad control room, while on the completion of second phase, 1,000 call centre agents will be required to handle around 400,000 daily calls as per preliminary data collected from the provinces.

The document said a single call centre agent was expected to handle about 60-70 calls per day.

Also in the first phase, the PEHEL project will be executed in centralised mode, connecting the existing helplines in Islamabad, provinces, Azad Jammu and Kashmir, and Gilgit-Baltistan.

The help line will be connected through managing networks, software and telephone lines.

Following the successful implementation of the project, all distributed helplines will be merged with the PEHEL-911.

The document also showed that the Pakistan Telecommunication Authority had already allocated the code 911 for the proposed helpline, while ‘testing with mobile companies’ had also been finalised.


Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Tuesday, October 12, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide IVR

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Computer Data Services, LLC

Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.


Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.


MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

Nuxiba Technologies

Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)


Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =