News : Intelcia Streamlines its Call Centre Operations with Teleopti WFM
Nov 3, 2014 -- Teleopti, a global provider in workforce management (WFM) software, announces that Intelcia, a Moroccan provider in the CRM outsourcing industry, has chosen Teleopti´s WFM solution, to streamline its call centre operations.
"The Intelcia group has expanded and become international through the acquisition of several companies in Morocco and France. The company worked with different tools and processes and we needed a new common solution for operations planning", says Youssef El Aoufir, Managing Director. "The new solution needed to be deployed and used efficiently in all our locations, both outbound and inbound, which put high demands on flexibility."
"Among other reasons, we chose Teleopti because the planning solution they offer is flexible and has a user-friendly approach. Also, with the different acquisitions the group has made, we needed a WFM solution that can integrate with many different systems, and a partner that can quickly adapt to our needs", adds Youssef El Aoufir.
Posted by Veronica Silva Cusi, news correspondent
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Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling. Founded in 1992, Swedish-established Teleopti has custo¬mers in over 80 countries, numerous offices around the world – from Beijing to São Paolo – and a comprehensive global network of partners.
Intelcia is a Moroccan call centre company.
Published: Tuesday, November 4, 2014