News : Intelecom Contact Centre as a Service Now Available on G-Cloud 8
London, UK, Aug 25, 2016 -- Intelecom Group AS has announced that its contact centre solution has been accepted onto the Government’s G-Cloud 8 digital marketplace. Intelecom’s Contact Centre as a Service (CCaaS) solution enables organisations to manage multichannel customer interactions -across voice, email, chat, SMS and social media, including Twitter and Facebook.
The latest version of Intelecom, released in June this year, includes structured instant messaging capability for Web Chat and Web RTC, enabling agents to handle calls directly from their computer. The new features support the latest real-time interactions that will help public sector organisations to meet next generation customer service.
Thomas Rodseth, VP of Product & Marketing at Intelecom UK commented, "It is a great achievement to have been accepted onto the Goverment’s latest G-Cloud service as a trusted supplier. As public sector organisations look to provide high levels of customer service, a cloud based contact centre offers a flexible, scalable solution to adjust easily to demand. Our investment in product development ensures that Intelecom incorporates the latest consumer technology to enable the public sector to deliver outstanding customer service. By incorporating Web Chat, computer to computer communication and socia media, public sector organisations can offer multiple and easy ways to interact with customers and service users, along with standard phone and email."
Posted by Veronica Silva Cusi, news correspondent
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Intelecom is a provider of contact management solutions with 16 years’ experience and one of the first to develop a cloud-based contact centre. Connect from Intelecom can be adapted to accommodate one to several thousand concurrent agents using any device, in any location and integrates with multiple applications. Connect is completely multichannel - agents can respond to Phone, Email, Chat, Social Media and SMS enquiries all within the one application.
Published: Friday, August 26, 2016