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News : Intelecom Extends Web Chat Functionality
Intelecom Group AS has announced the latest release of its multi-channel cloud-based contact centre which includes structured instant messaging capability for Web Chat. This latest enhancement continues the company’s investment in real-time interactions for next generation customer service.
Thomas Rødseth, VP of Product and Marketing at Intelecom commented, "We are constantly working to help our customers create the best possible solutions for customer service. The inclusion of structured Chat messages in Web Chat conversations follows the recent addition of WebRTC softphone capabilities into Intelecom as part of the company’s strategy to improve real-time interactions using its cloud-based contact centre solution. Meanwhile, the latest integration to Oracle’s Siebel CRM and launch of our predictive dialer helps to simplify the everyday lives of agents and improve productivity."
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More Editorial From Puzzel
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Wednesday, June 22, 2016