News : Intelecom Selects GENBAND's WebRTC Gateway Solution
Plano, Texas and Maidenhead, England, Sept 28, 2016 -- GENBAND, a provider of real-time communications solutions, announced that Intelecom, a provider of cloud-based contact center solutions, is leveraging GENBAND's WebRTC Gateway (formerly SPiDR) to enhance its flagship "Contact Centre" solution with real-time communications. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery.
"Our customers turn to us for streamlined contact center solutions that deliver maximum capability, flexibility and scalability," said Thomas Rodseth, VP of Product & Marketing from Intelecom. "Working with GENBAND gives us access to the cutting-edge solutions our customers demand in today's market, where personalized, instantaneous customer service is the name of the game."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The first phase of deployment will replace the traditional softphones Intelecom's remote agents currently use with WebRTC clients. Plans are already underway for further deployment of WebRTC into Intelecom's customers' websites via click-to-call buttons to deliver both audio and video calls.
"We're focused on empowering our customers with the real-time communications capabilities that improve their business processes," said David Hiscock, Senior Vice President of EMEA Sales for GENBAND. "Enhancing their multi-channel cloud-based solutions with our WebRTC capabilities will enable Intelecom to enhance agent productivity and deliver next generation customer service today."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Usage Guidelines
More Editorial From Puzzel
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Genband is a privately held company that makes IP multimedia application software and infrastructure products for fixed wireline, mobile, and cable network service providers as well as large enterprises.
Published: Monday, October 3, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...