News : Intelecom UK Dials Up Growth
London, UK, June 23,2015 -- Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, announces an increase in license revenue for Intelecom Connect during the year ending January 2014. This follows year-on-year growth over the past three years.
Intelecom UK is part of Intelecom Group AS, a Norwegian company which currently serves customers in various countries and continents.
Klaas van der Leest, managing director of Intelecom UK said, "Intelecom’s license revenue and agent growth in the UK has exceeded analyst predictions for the cloud contact market as a whole*. The increased popularity of web chat and social media for customer service means further growth opportunity as contact centres look for efficiencies as well as improving customer journeys."
Posted by Veronica Silva Cusi, news correspondent
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Intelecom is a provider of contact management solutions with 16 years’ experience and one of the first to develop a cloud-based contact centre. Connect from Intelecom can be adapted to accommodate one to several thousand concurrent agents using any device, in any location and integrates with multiple applications. Connect is completely multichannel - agents can respond to Phone, Email, Chat, Social Media and SMS enquiries all within the one application.
About Intelecom UK:
Intelecom is a leading provider of contact management solutions. With over 17 years’ experience, Intelecom was on one of the first to develop a cloud-based contact centre. Highly flexible and scalable, Connect from Intelecom can be adapted to accommodate one to several thousand concurrent agents using any device, in any location and integrates with multiple applications seamlessly.
Published: Thursday, June 25, 2015