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News : Intelecom UK Dials Up Growth
London, UK, June 23,2015 -- Intelecom UK Ltd, a provider of multi-channel cloud-based contact centre solutions, announces an increase in license revenue for Intelecom Connect during the year ending January 2014. This follows year-on-year growth over the past three years.
Intelecom UK is part of Intelecom Group AS, a Norwegian company which currently serves customers in various countries and continents.
Klaas van der Leest, managing director of Intelecom UK said, "Intelecom’s license revenue and agent growth in the UK has exceeded analyst predictions for the cloud contact market as a whole*. The increased popularity of web chat and social media for customer service means further growth opportunity as contact centres look for efficiencies as well as improving customer journeys."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Puzzel
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Thursday, June 25, 2015