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News : Intelemark and Grand Communications Networks Partner

#contactcenterworld, @intelemark, @grandecom

Phoenix, AZ, USA, Dec. 17, 2020 -- Intelemark, a national provider in the outbound calling and lead generation/appointment setting industry, is pleased to announce a partnership with Grand Communications Networks a South African integrated communication solutions provider, expanding the services portfolio both companies can provide to clients nationally and internationally.

"We are pleased to offer additional call center services, as well as technical and NOC monitoring services, which complement our current services portfolio nicely," said Murray Goodman, Intelemark's CEO. "The partnership with Grand Communications Networks expands our reach internationally, helping us serve current and prospective clients with their international lead generation and communication needs. The two companies will benefit greatly from this partnership."

"We are excited to partner with Intelemark and expand our services portfolio and international reach in the United States," said Carel Martin, Grand Communications Networks CEO. "After exploring several partner options, GCN was pleased to choose Intelemark with whom to partner. We feel that both companies are stronger as a result of the partnership."

#contactcenterworld, @intelemark, @grandecom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

About Intelemark:
Company LogoIntelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. The company, founded in 1999, has more than 25 employees who provide voice and other marketing services to various companies.
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About Grande Communications:
Company LogoGrande Communications is a Texas-based broadband communications company that offers a full suite of Internet, TV and phone services for residential and business customers through its high-capacity, hybrid fiber-optic network.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

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Published: Friday, December 18, 2020

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2023 Buyers Guide
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Help Desk Software

 
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eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
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LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
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CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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