News : Intelemedia Announces PlusOne Company Joins Leader’s Choice
Plano, Texas, Jan 31, 2014 -- Intelemedia is proud to announce the addition of PlusOne Company to their Leader’s Choice program of select call centers. PlusOne’s outstanding focus and performance on scripting and training are key reasons why they are able to deliver such strong results.
Leader’s Choice provides outsourced call center services to meet critical customer needs of sales results, enhanced customer experience and efficient management of outsourced teleservices environments. Leader’s Choice offers a suite of profit-centric tools to boost revenue generated by the call center. Intelemedia’s enhanced call routing sends calls to available agents, reducing wait times and call abandonment. In addition, Intelemedia’s deep dive reporting and analytics identify multiple variables that provide actionable steps clients can take to enhance their teleservices and, ultimately, their sales results. Multiple call centers are combined under one contract and one platform allowing clients to use the best agents in each center.
Marion Timpson, PlusOne co-founder and Chief Performance Officer, explained, "Experience has taught us that delivering success for our clients rests not only on our ability, but also on the other partners involved in the solution as well. Partnering with Intelemedia has continually shown us why they are a leader in the call management market. Optimal success is achieved by going beyond simple call routing. Equal importance must be given to the depth and relevance of the information that is provided to the call centers as well as the end client. The data needs to be understandable, be easily available and needs to visually identify performance opportunities. Intelemedia continues to design their platform toward that end – to deliver the powerful information clients and call center partners need. We are pleased to join Leader’s Choice."
Posted by Veronica Silva Cusi, news correspondent
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Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies. The end result is improved control, convenience, performance, customer experience and ROI. Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include advanced call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting. Working with more than 50 quality outsourcers, Intelemedia can provide complete end-to-end management of your program.
Published: Monday, February 3, 2014