News : Intelemedia Appoints Steve Trifelos
Plano, Texas, October 17, 2013 -- Intelemedia is pleased to announce the appointment of Steve Trifelos as Vice President, Customer Care Call Management. As Vice President, Customer Care Call Management, Trifelos is responsible for managing key strategic partnerships that, combined with Intelemedia solutions, provide enhanced value to the customer service marketplace. In addition, he will oversee relationships to selected client programs.
Trifelos began his career in 1984 and has had a successful track record of understanding the teleservice marketplace and building unique and valued solutions for the industry. His knowledge and relationships will provide the winning assets for his new role. He holds a bachelor's degree in marketing and business administration from The University of Akron, Akron, Ohio, and an MBA from Ashland University, Ashland, Ohio.
"Having worked as an outsourcing partner with Intelemedia for several years, I am very familiar with their services and excited about the unique value that Intelemedia offers multi-vendor call center solutions. This is a fantastic opportunity for me to leverage my experience and help to further expand the performance of the teleservices industry for the next decade," stated Trifelos.
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Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies. The end result is improved control, convenience, performance, customer experience and ROI. Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include advanced call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting. Working with more than 50 quality outsourcers, Intelemedia can provide complete end-to-end management of your program.
Published: Friday, October 18, 2013