News : Intelemedia Improves Conversion Rates for Teeter Hang Ups ®
Plano, Texas, October 29, 2013 -- Intelemedia was selected as the teleservices call management services vendor for Teeter Hang Ups, the market provider in inversion tables. As a manufacturer of inversion products in the world, Teeter Hang Ups is experienced in direct response marketing and continues to look for ways to improve sales and profitability. The company wanted to take advantage of multiple call centers to improve sales conversions and reduce abandoned calls. Intelemedia provides multi-call center routing, reporting and management services along with Intelemedia’s hosted scripting environment that puts all the call centers on one uniform script. Intelemedia’s Leader’s Choice program was the perfect solution for the challenges Teeter Hang Ups was facing.
Jory Rosen, with the J. Rosen Group, explained, "We use a different call center for each media buy, determined by long form commercials or short form commercials, but in a complex environment of many different call centers with different strengths and processes, we needed a vendor to manage the call routing efficiently. When we signed up with Intelemedia, we immediately added two more call centers." He continued, "We’d heard from others in the industry about Intelemedia’s success integrating all call centers into one platform. We were intrigued – they offered not just routing, but also reporting and analytics all on one platform. That made everything easier to manage, and we received real information that was actionable."
"We were looking for a sophisticated routing system to manage our environment with multiple call centers handling various media buys; what we discovered was more than a routing system. What distinguishes Intelemedia from other teleservices vendors is getting sophisticated routing, combined with online analytics: all the tools together in one platform delivering improved performance. These tools highlight what to look for and how to execute," concluded Jory Rosen.
Intelemedia CEO David Schreck added, "As for all our clients, our goal for Teeter Hang Ups was to provide the routing, scripting and analytics tools, allowing their team to increase performance. We are pleased in the value our system is delivering for Teeter Hang Ups, a proven marketer with years of experience."
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Intelemedia
Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies. The end result is improved control, convenience, performance, customer experience and ROI. Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include advanced call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting. Working with more than 50 quality outsourcers, Intelemedia can provide complete end-to-end management of your program.
Published: Wednesday, October 30, 2013