News : Intelemedia Receives 2014 Rising Star Award from CRM Magazine
Plano, Texas, March 26, 2014 -- Intelemedia announces that CRM magazine, has named Intelemedia as a Customer Service Rising Star award winner. The Customer Service Rising Star award recognizes emerging companies which in the past year have made a significant impression on the industry. Leader's Choice technology not only connects customers to a live agent, but connects them to the best agent available, and provides in-depth analytical reporting. This represents a significant game changer for customers looking to improve their sales and customer service performance.
CRM magazine, of CRM Media based in New York, covers customer relationship management, which Gartner projects as a $36.5 billion worldwide marketplace by 2017. Annual customer service awards are given to companies that add significant value to the customer experience and include Customer Service Leader Awards, Elite Practitioner Awards and the Customer Service Rising Star Awards. "There are many praiseworthy customer service vendors that, unfortunately, go unnoticed. The purpose of our Rising Star awards is to identify and honor some of these worthy companies," according to CRM Editorial Director, David Myron.
"Once again, I would like to thank the Intelemedia team, our partners and customers for making Leader's Choice an award-winning solution. This is the second award we've received this year, and it is gratifying that the industry is taking notice of the performances we are helping our customers achieve," stated David Schreck, CEO of Intelemedia. "From the beginning, our intent was to increase performance for our customers, and design the most efficient and effective outsourcing platform. We designed our solution with an eye towards meeting three critical customer needs; increased sales results, enhanced customer experience and efficient management of outsourced teleservices environments. This recognition affirms that we achieved our goals."
Ray Wang, founder and principal analyst at Constellation Research, notes that "Intelemedia has executed some great partnerships that allow them to expand into new verticals. Most customers using Intelemedia love the quality of the customer agents."
"Customers have reported increased sales and conversion rates, better call handling, fewer abandoned calls, shorter calls and improved customer service levels," Schreck explains. "The tools and features drive performance."
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Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies. The end result is improved control, convenience, performance, customer experience and ROI. Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include advanced call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting. Working with more than 50 quality outsourcers, Intelemedia can provide complete end-to-end management of your program.
Published: Monday, March 31, 2014