News : Intelemedia Strategizes with Mountain Valley Integrated Solutions
PLANO, Texas, Nov 19, 2013 -- Intelemedia is proud to announce the addition of Mountain Valley Integrated Solutions as the newest member of the Intelemedia Leader’s Choice program of select call centers. Mountain Valley Integrated Solutions brings a team of agents to improve conversion rates, sales and profitability for Intelemedia clients. Intelemedia selected the call center based on their consistent top performance in multiple campaigns. They wanted the best of the best to be part of their exclusive program.
Leader’s Choice provides outsourced call center services to meet critical customer needs of increased sales results, enhanced customer experience and efficient management of outsourced teleservices environments.
Harold Hance, managing partner of Mountain Valley Integrated Solutions, has been active in the call center industry for more than 15 years. He stated that he is proud to join Intelemedia’s program. "We’ve delivered high performance results successfully with clients for the past 10+ years. With joining Intelemedia’s network, we are now able to seamlessly combine our strength with other top centers in the industry to further enhance clients’ performance."
David Schreck, President and CEO of Intelemedia, added, "We pursued Mountain Valley Integrated Solutions based on client recommendations and our years of personal experience working with them on a variety of programs. We saw that their business philosophy and customer-centric approach paralleled ours. We saw their performance on multiple campaigns and knew that a consistent top performer like Mountain Valley Integrated Solutions should be on our team. We want to offer our clients only the best, and we know this addition will strengthen our Leader’s Choice program."
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Intelemedia offers a new breed of call center services by combining industry-leading technology with a platform uniting top performing agents from multiple call center companies. The end result is improved control, convenience, performance, customer experience and ROI. Operating since 1993, Intelemedia offers one contract, one invoice, one platform, elite reps—the best in vertical—industry leading sales and customer service applications. Differentiators include advanced call routing, analytical and comparative analysis, deeper transparency and insight, and centralized reporting. Working with more than 50 quality outsourcers, Intelemedia can provide complete end-to-end management of your program.
Published: Wednesday, November 20, 2013