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News : IntelePeer Extends Capabilities of Cisco Collaboration Solutions

#contactcenterworld, @intelepeer, @Cisco

San Mateo, CA, USA, June 11, 2018 -- IntelePeer, a provider of cloud-based multi-channel business communications, announced multiple product offerings that help extend the capabilities of Cisco Collaboration Solutions. These offerings include Atmosphere(R) Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools.

Earlier this year, IntelePeer announced the availability of Atmosphere(R) Messaging, which enables companies to use their business numbers and contact center numbers for both calling and text messaging. Companies using IntelePeer’s Atmosphere(R) Voice Services for Cisco Webex Calling will be able to add on Atmosphere(R) Messaging to send and receive SMS messages through the Webex Teams desktop and mobile applications. This provides another channel for internal and external communications, increasing employee productivity and customer engagement.

For companies that wish to move to cloud communications but need to protect current equipment investments, IntelePeer supports hybrid deployments of its Atmosphere(R) Voice Services via Cisco Expressway Series. Through Cisco’s Webex Hybrid Services, companies can connect their on-premise Cisco equipment with Webex Teams and IntelePeer’s Atmosphere(R) Communication Platform. 

"For almost a decade, we have worked closely with Cisco to certify our services with theirs and deliver innovative solutions such as PSTN enablement for Webex Teams and other Cisco collaboration platforms," said Robert Galop, SVP Product & Marketing at IntelePeer. "We look forward to continue supporting our Cisco partners and customers by providing these expanded offerings that enable and enhance communications through Cisco’s collaboration suite of products."

#contactcenterworld, @intelepeer, @Cisco

Posted by Veronica Silva Cusi, news correspondent
Source: https://globenewswire.com


About IntelePeer, Inc.:
Company LogoIntelePeer delivers a complete business communications solution including: complete Cloud Contact Center, full-service cloud calling directly integrated with Cisco Spark unified communications, Enterprise Voice Services and SIP Trunking, and Unified Communications (UC) Enablement for Carriers and Hosters.
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About Cisco:
Company LogoCisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
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Today's Tip of the Day - Understand the Processes And The Culture

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Published: Wednesday, June 13, 2018

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