San Mateo, CA, USA, Jan. 23, 2019 -- IntelePeer, a Communications Platform as a Service (CPaaS) provider for enterprises, announced the availability of Atmosphere(R) Insights, an AI-enabled analytics platform. Atmosphere(R) Insights captures all interactions across communication channels that occur on the Atmosphere(R) Communications Platform as well as integrated third-party applications for real-time and historical reporting in a centralized location.
Atmosphere(R) Insights combines analytics, artificial intelligence, and predictive decision-making tools, enabling businesses to leverage communications data and business outcomes to improve internal processes and customer experiences. Visual dashboards provide users with instant data for real-time visibility and historical trending. Users can set alerts based on thresholds or anomaly detection to diagnose and react to issues as they occur. Customers also have the flexibility to utilize open APIs and standardized data connectors to integrate existing business applications with Atmosphere(R) Insights.
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
"With disparate systems, business processes, and multiple communications channels, it can be challenging for enterprises to get a true understanding of how customers are communicating with their business," said Robert Galop, SVP Product and Marketing at IntelePeer. "We’ve created Atmosphere(R) Insights to not only provide a centralized view of all communications but to also deliver actionable intelligence to create a better customer experience. This is another example of our commitment to delivering CPaaS products that are built specifically to solve the challenges that enterprises face."
"In order to get analytics on the customer journey today, most businesses are using reporting from separate solutions such as contact center or marketing automation systems," said Keith Dawson, Principal Analyst at 451 Research. "By capturing all the interactions that happen on the Atmosphere(R) platform and integrated applications, IntelePeer’s Atmosphere(R) Insights provides value across the business, enabling different departments to visualize and act on customer behavior, and improve their processes to create an optimal overall customer experience."
Atmosphere(R) Insights is available for partners and customers in the United States, Latin America, and Europe. Additional functionality and expanded international service availability are planned for 2019.
Posted by Veronica Silva Cusi, news correspondent
About IntelePeer, Inc.:
IntelePeer delivers a complete business communications solution including: complete Cloud Contact Center, full-service cloud calling directly integrated with Cisco Spark unified communications, Enterprise Voice Services and SIP Trunking, and Unified Communications (UC) Enablement for Carriers and Hosters.
Published: Thursday, January 24, 2019
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.