#contactcenterworld, @Inteliquent

Chicago, IL, USA, Oct., 2021 -- Inteliquent, a provider of cloud communications platform solutions for voice, messaging, and emergency services, announced the availability of its Enhanced 911 (E911) solution tested and certified for Microsoft Teams Direct Routing. Now communications service providers can ensure enterprise 911 calls are accurately routed and delivered with dispatchable location information to the proper emergency contact center.

Many businesses are transitioning to a hybrid workplace model to meet a variety of operational priorities like supporting geographically diverse locations and remote workers, gaining flexibility, saving costs, and obtaining and retaining talent. While effective communication and collaboration tools like Teams are key to making a hybrid arrangement successful, the trend presents technical challenges to enterprises. Especially when it concerns quick and accurate access to emergency services, service providers need to ensure individuals at any location making a 911 call reach the right public safety answering point (PSAP), so emergency personnel are dispatched to the correct location.

Teams users can count on pinpoint precision because emergency calling is securely integrated with Microsoft's new dynamic emergency calling feature, which automatically locates Teams clients and provides highly detailed dispatchable location information with each 911 call. 

"When a company's daily operations go online with a hybrid structure, they must have the correct, dependable tools and technologies to succeed, so we're delighted to work with an innovative partner like Microsoft who anticipates and matches enterprises' need for comprehensive collaboration," said Chandy Ghosh, general manager and chief operating officer of emergency services for Inteliquent. "And we're committed to simplifying and reliably delivering access to critical emergency services to communications providers offering Microsoft Teams with Direct Routing. Our turn-key infrastructure leverages Inteliquent's leading-edge 911 platforms and networks to quickly and easily meet emerging needs and deliver critical information in an emergency."

"Inteliquent worked closely with Microsoft to test and certify their E911 solution for Microsoft Teams. They're an experienced partner for our preferred calling providers because reliability is paramount when accurately routing emergency services, so first responders are quickly dispatched to the correct location," explained Roy Kuntz, Principal Program Manager at Microsoft.

Inteliquent's Teams certified E911 solution for Direct Routing combined with Microsoft's dynamic tracking capability provides end-to-end coverage for emergency service access which lets service providers give Teams users a solid calling experience while helping enterprises maintain compliance and workplace safety.

#contactcenterworld, @Inteliquent

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com