#contactcenterworld, @intermedia_net
Sunnyvale, CA, USA, Apr 13, 2022 - Intermedia Cloud Communications, a provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource (NASDAQ: SCSC) company, and provider of technology services and solutions. According to terms of the agreement, Intelisys sales partners are now able to sell Intermedia's portfolio of Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions through one, or both, of Intermedia's partner programs - Intermedia's Agent model or its Customer Ownership Reseller (CORE™) model - with the flexibility to choose which program to sell through on a deal-by-deal basis, depending on the best fit for the customer and partner.
"We are extremely excited to welcome Intermedia into our portfolio of service offerings," said John DeLozier, President at Intelisys. "Intermedia's unique channel programs will enable our sales partners to expand their market opportunities using the Intermedia sales model that best fits their business needs. Meanwhile, our partners' customers will enjoy the compelling benefits of the Intermedia portfolio of products, one of the most comprehensive, reliable, and secure communications and collaboration platforms available today. We believe our sales partners are really going to find great success with Intermedia."
As a cloud communications and collaboration solutions provider, Intermedia removes the need for partners to source multiple platforms from many providers, eliminating the headaches associated with multiple administrators and management tools, support numbers, bills, and disparate solutions that simply don't work together.
"Partnering with Intelisys marks a critical step in the further growth of our channel community, as it will help us to bring our comprehensive and versatile set of cloud communications and collaboration solutions to even more businesses," said Michael Gold, CEO at Intermedia. "We look forward to providing more of the industry's top-producing telecom sales agents, IT solution providers, VARs, MSPs, and integrators with a single source for these hybrid work-ready solutions, and making it easy for them to grab more than their fair share of the cloud communications solutions space."
#contactcenterworld, @intermedia_net
Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.prnewswire.com
About Intermedia:
Intermedia is the cloud communications company that helps over 135,000 businesses connect better. Our comprehensive and tightly integrated Intelligent Communications Platform is built to help businesses streamline operations, enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, and productivity in the process. Featuring AI-powered voice, video, chat, contact center, email, security, archiving, and business productivity solutions, businesses can communicate, collaborate, and deliver better customer care from anywhere. Delivered on one comprehensive, tightly integrated platform, Intermedia eliminates the hassle of dealing with multiple providers, with services backed by 99.999% guaranteed uptime SLAs, enterprise-grade security, and technical support that has been certified six times by J.D. Power.
About Intelisys Communications, Inc.:
Intelisys is the nation's leading Master Agent and the only telecom master agency focused exclusively on supporting the Channel's top-producing sales agents. The company specializes in providing a broad suite of telecom value-based solutions to ensure the top-producing agent's success. Intelisys services include a complete selection of carrier voice and data, cloud, cable, collaboration services, wireless and wired access, auxiliary services such as voice and web conferencing, and Intelisys' proprietary telecom asset management tool, Audex.
Published: Monday, April 18, 2022
3.) | Accordia Solution Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
4.) | Adversus Dialer Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
11.) | Astute Solutions Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
16.) | ContactCenter4ALL CC4Teams Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution. For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams. The intuitive CC4... (read more) |
17.) | Contaque Contaque VERVE Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions! |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall