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News : Intellecta Hyper Analytics from OnviSource Expands the PeoplePraise's Solution

#contactcenterworld, @onvisource

Plano TX, USA, Nov, 2022 -- OnviSource and PeoplePraise announced their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management. Recent deployment of the integrated solution has demonstrated positive results in providing a holistic view of agent performance using both the key performance indicators (KPI) and the interaction analytics.

PeoplePraise’s solution is a true solution for managing contact centers of all sizes. It offers a series of interactive dashboards and charts related to the status and performance of agents and provides a one-stop visual depiction of any agent or team’s performance. 

"While the PeoplePraise solution offers a wealth of information regarding the performance of agents and the teams, we needed to include analytical data related to interactions between agents and customers to offer an all-inclusive and holistic view of agent performance and customer satisfaction," said PeoplePraise Project Manager, Thomas Schenk. "The addition of these two critical knowledge bases was made possible by integrating with OnviSource Intellecta Hyper Analytics."

Intellecta™ Hyper Analytics, the OnviSource AI-driven and fifth generation analytics solution, holistically analyzes multichannel customer interactions, desktop transactions, customer surveys and data from customer journey touchpoints. It is powered by the company’s robotic process automation and business process automation (RPA/BPA) to rapidly develop and deploy complex analytics applications.

"Our partnership and our integrated products empower contact centers with a one-stop and cost-effective solution to manage their agents and customer satisfaction," said OnviSource Chief Revenue Officer, Francisca Crous-Alegria. "As part of our intelligent transformation strategy, we seek partnerships that can unify a broad range of solutions and deliver true employee excellence and customer loyalty."

#contactcenterworld, @onvisource

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com


About Onvisource:
Company LogoOnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, November 14, 2022

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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