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News : OnviSource and PeoplePraise Announce Partnership

#contactcenterworld, @onvisource

OnviSource and PeoplePraise announced their partnership in integrating their solutions to expand their capabilities in employee engagement and performance management. Recent deployment of the integrated solution has demonstrated positive results in providing a holistic view of agent performance using both the key performance indicators (KPI) and the interaction analytics.

PeoplePraise’s solution is a solution for managing contact centers of all sizes. It offers a series of interactive dashboards and charts related to the status and performance of agents and provides a one-stop visual depiction of any agent or team’s performance.

"While the PeoplePraise solution offers a wealth of information regarding the performance of agents and the teams, we needed to include analytical data related to interactions between agents and customers to offer an all-inclusive and holistic view of agent performance and customer satisfaction," said PeoplePraise Project Manager, Thomas Schenk. "The addition of these two critical knowledge bases was made possible by integrating with OnviSource Intellecta Hyper Analytics."

Intellecta™ Hyper Analytics, an OnviSource AI-driven and fifth generation analytics solution, holistically analyzes multichannel customer interactions, desktop transactions, customer surveys and data from customer journey touchpoints. It is powered by the company’s robotic process automation and business process automation (RPA/BPA) to rapidly develop and deploy complex analytics applications. 

"Our partnership and our integrated products empower contact centers with a one-stop and cost-effective solution to manage their agents and customer satisfaction," said OnviSource Chief Revenue Officer, Francisca Crous-Alegria. "As part of our intelligent transformation strategy, we seek partnerships that can unify a broad range of solutions and deliver true employee excellence and customer loyalty."

#contactcenterworld, @onvisource


About Onvisource:
Company LogoOnviSource enables companies to cost-effectively optimize, automate, and unify their customer interactions, business transactions and processes for their contact centers, back offices, and IT organizations through software products, cloud services or outsourcing solutions. Founded in 2004, the company has a well-established customer base with over 1,100 installations in a broad range of industries, has experienced consistent growth and profitability.
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Friday, November 11, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
 

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