News : intelli-CTi for Microsoft Unified Service Desk (USD) Available
Fareham, Hampshire, UK, Oct 16, 2018 -- QGate, providers in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), announced their intelli-CTi for Microsoft Unified Service Desk (USD) solution.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
This new product provides specific Computer Telephony Integration (CTI) integration for Microsoft’s USD. Based on the core intelli-CTi technology, the new product offers the benefits of QGate’s Telephone Number System (TNS) and embedded call controls within the Microsoft USD environment.
Paul Nicholas; QGate’s Product Development Manager, explains: "Ensuring that all telephone activities are available to a call agent whilst using Microsoft Unified Service Desk has been an important part of our strategy. intelli-CTI for Microsoft USD will provide a great user experience, with enhanced telephone number lookup to provide the call agents easy access to all telephony related tasks."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Learn Through Bad Experience
QGate Software was founded in 1997 and is an independent consultancy and reseller that specialises in the provision and implementation of tailor-made CRM solutions based on the Sage CRM portfolio. QGate is a Sage Group Technology Partner, Business Partner and certified support centre for SalesLogix.
Published: Wednesday, October 17, 2018
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...