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News : intelli-CTi for Microsoft Unified Service Desk (USD) Available

#contactcenterworld, @qgatesoftware

Fareham, Hampshire, UK, Oct 16, 2018 -- QGate, providers in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), announced their intelli-CTi for Microsoft Unified Service Desk (USD) solution.

This new product provides specific Computer Telephony Integration (CTI) integration for Microsoft’s USD. Based on the core intelli-CTi technology, the new product offers the benefits of QGate’s Telephone Number System (TNS) and embedded call controls within the Microsoft USD environment.

Paul Nicholas; QGate’s Product Development Manager, explains: "Ensuring that all telephone activities are available to a call agent whilst using Microsoft Unified Service Desk has been an important part of our strategy. intelli-CTI for Microsoft USD will provide a great user experience, with enhanced telephone number lookup to provide the call agents easy access to all telephony related tasks."

#contactcenterworld, @qgatesoftware

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About QGate:
Company LogoQGate Software was founded in 1997 and is an independent consultancy and reseller that specialises in the provision and implementation of tailor-made CRM solutions based on the Sage CRM portfolio. QGate is a Sage Group Technology Partner, Business Partner and certified support centre for SalesLogix.
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Today's Tip of the Day - SWAT Team

Read today's tip or listen to it on podcast.

Published: Wednesday, October 17, 2018

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 

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