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News : intelli-CTi for Microsoft Unified Service Desk (USD) Available
Fareham, Hampshire, UK, Oct 16, 2018 -- QGate, providers in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), announced their intelli-CTi for Microsoft Unified Service Desk (USD) solution.
This new product provides specific Computer Telephony Integration (CTI) integration for Microsoft’s USD. Based on the core intelli-CTi technology, the new product offers the benefits of QGate’s Telephone Number System (TNS) and embedded call controls within the Microsoft USD environment.
Paul Nicholas; QGate’s Product Development Manager, explains: "Ensuring that all telephone activities are available to a call agent whilst using Microsoft Unified Service Desk has been an important part of our strategy. intelli-CTI for Microsoft USD will provide a great user experience, with enhanced telephone number lookup to provide the call agents easy access to all telephony related tasks."
Posted by Veronica Silva Cusi, news correspondent
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QGate Software was founded in 1997 and is an independent consultancy and reseller that specialises in the provision and implementation of tailor-made CRM solutions based on the Sage CRM portfolio. QGate is a Sage Group Technology Partner, Business Partner and certified support centre for SalesLogix.
Published: Wednesday, October 17, 2018
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