Fareham, Hampshire, UK, Oct 16, 2018 -- QGate, providers in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), announced their intelli-CTi for Microsoft Unified Service Desk (USD) solution.
This new product provides specific Computer Telephony Integration (CTI) integration for Microsoft’s USD. Based on the core intelli-CTi technology, the new product offers the benefits of QGate’s Telephone Number System (TNS) and embedded call controls within the Microsoft USD environment.
Paul Nicholas; QGate’s Product Development Manager, explains: "Ensuring that all telephone activities are available to a call agent whilst using Microsoft Unified Service Desk has been an important part of our strategy. intelli-CTI for Microsoft USD will provide a great user experience, with enhanced telephone number lookup to provide the call agents easy access to all telephony related tasks."
Posted by Veronica Silva Cusi, news correspondent
QGate Software was founded in 1997 and is an independent consultancy and reseller that specialises in the provision and implementation of tailor-made CRM solutions based on the Sage CRM portfolio. QGate is a Sage Group Technology Partner, Business Partner and certified support centre for SalesLogix.
Published: Wednesday, October 17, 2018
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