Fareham, Hampshire, UK, Oct 16, 2018 -- QGate, providers in delivering software solutions for Customer Relationship Management (CRM) and Business Intelligence (BI), announced their intelli-CTi for Microsoft Unified Service Desk (USD) solution.
This new product provides specific Computer Telephony Integration (CTI) integration for Microsoft’s USD. Based on the core intelli-CTi technology, the new product offers the benefits of QGate’s Telephone Number System (TNS) and embedded call controls within the Microsoft USD environment.
Paul Nicholas; QGate’s Product Development Manager, explains: "Ensuring that all telephone activities are available to a call agent whilst using Microsoft Unified Service Desk has been an important part of our strategy. intelli-CTI for Microsoft USD will provide a great user experience, with enhanced telephone number lookup to provide the call agents easy access to all telephony related tasks."
Posted by Veronica Silva Cusi, news correspondent
QGate Software was founded in 1997 and is an independent consultancy and reseller that specialises in the provision and implementation of tailor-made CRM solutions based on the Sage CRM portfolio. QGate is a Sage Group Technology Partner, Business Partner and certified support centre for SalesLogix.
Published: Wednesday, October 17, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring