News : Intellicom’s Hosted Contact Centre Supports Delivery of Critical Home Care Services
Dublin, Ireland, September, 2015 -- Indigenous unified communications service provider, Intellicom announced that it has deployed a two-site hosted contact centre solution for not-for-profit home care provider, Fingal Home Care.
Intellicom’s Intelligent Communications Platform (ICP) supports the delivery of critical home care services to the company’s clients in north Dublin, Louth and Meath.
The central administration function, located at head office in Skerries, Co Dublin, manages daily call volumes across individual shifts.
Voice communications is the lifeline of the business as Andy Shortall, operations systems manager with Fingal Home Care explains.
"We need to have contact ability between ourselves, the carers, clients and also the next of kin. Unlike most businesses, if a shift isn’t covered, our client’s life could be at risk. Clients also need to be able to contact us to cancel shifts, if they’re off with family for example. Then we can reschedule carers to other shifts and move them elsewhere," he said.
"The hosted nature of the solution provides Fingal Home Care with maximum flexibility in a very unpredictable environment," according to Neil Wisdom, managing director with Intellicom.
Posted by Veronica Silva Cusi, news correspondent
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About Intellicom Contact Centers:
Intellicom is a specialist software development house for business telephony and contact centre communications
About Fingal Home Care:
Founded in 1981 Fingal Home Care Ltd offers a range of Home Care Services to assist people to remain in their own homes.
Published: Tuesday, September 29, 2015