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Bambang Surya Putra
Director Operation Control Center Call Center
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News : Intelligent Contacts and Prodigal Partner

#contactcenterworld, @intelcontacts

Mountain View, CA and PLANO, TX, USA, Oct. 4, 2023 - Intelligent Contacts, a provider in inbound / outbound omnichannel contact center solutions, has partnered with Prodigal, a provider of AI-powered consumer finance intelligence, to deliver solutions that help companies improve customer experience and increase revenue.

For more than ten years, Intelligent Contacts has specialized in offering cloud-based communication and payment solutions for healthcare and finance. Its data-driven Intelligent Contact Center platform allows businesses to monitor and analyze customer interactions, helping operations teams boost productivity and enhance key performance indicators.

Prodigal's proprietary AI Intent Engine is trained on consumer finance conversations. That deep industry expertise means businesses can uncover up-to-date insights they can't get from a third party, driving customer strategies that increase revenue and identifying opportunities to improve agent effectiveness and reduce loss.

Using Intelligent Contacts and Prodigal together, teams can streamline workflows across their accounts receivables and lending operations, from contact center setup and management through payment arrangements and QA and compliance workflows, all the way into concrete, actionable insights to accelerate growth.

"Our partnership with Prodigal has already delivered tangible benefits to our clients and marks a significant advancement for the entire industry," said Jeff Mains, CEO of Intelligent Contacts. "This is one of those unique collaborations where both companies' technologies are enhanced. Every consumer interaction processed through our platform refines the behavior and intent models, making them increasingly accurate."

"We're continually identifying emerging technology that can not only make us profitable and more competitive in the marketplace, but also improve the quality of the financial services we provide," said Ryan Matrisch, Director of Business Development for Pro Com Services. "Intelligent Contacts' contact center platform works hand-in-hand with Prodigal's AI-powered solutions to help us continue to deliver the level of service our clients have come to expect."

"Our AI enhances operations and increases revenue by turning unstructured interactions into quantified insights about consumers' financial health. It is the perfect complement for Intelligent Contacts' drive to provide a seamless experience to underpin workflows," said Shantanu Gangal, CEO and Founder of Prodigal.

#contactcenterworld, @intelcontacts

Posted by Veronica Silva Cusi, news correspondent

About Intelligent Contacts, Inc:
Company LogoIntelligent Contacts offers a full suite of communication and payment tools that deploy quickly and integrate easily with a business' existing technology stack through a REST API.
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Today's Tip of the Day - Knowledge Based Solution

Read today's tip or listen to it on podcast.

Published: Thursday, October 5, 2023

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2024 Buyers Guide Telecoms


Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.


Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

Scopserv Integrated Services

The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system


Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

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