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News : Intelligent Contacts Expands Payment Security to Call Centers with PCI-Validated Point-to-Point Encryption (P2PE)

#contactcenterworld, @bluefinpayments, @intelcontacts

June, 2018  Atlanta, GA and Plano, TX -- Intelligent Contacts, a provider of communication and payment solutions for the call center industry, and payment security provider Bluefin Payment Systems announced the expansion of Intelligent Contact’s PCI-validated Point-to-Point Encryption (P2PE) solution to call centers in their growing client portfolio.

The two companies partnered in February 2016 to provide Bluefin’s PCI-validated P2PE solution through the Intelligent Contacts platform.

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"Call centers have been taking payments over the phone for decades, but with so many high-profile data breaches and much stricter rules on how credit card information should be handled, the industry was looking for outside help to stay PCI certified," said Intelligent Contacts CEO Jeff Mains. "Additionally, a call center is only as secure as its least secure computer – keeping every terminal secure enough to withstand a man-in-the-middle attack or even a PCI audit can be an IT nightmare."

Intelligent Contacts connected to Bluefin’s Decryptx(R) solution, which enables gateways and software platforms to offer Bluefin’s PCI-validated P2PE solution to customers with no change to their current software integration or payment flow. Intelligent Contacts utilized the P2PE certified ID Tech SREDKey payment terminal, which provides secure card entry via a simple keypad interface.


"It’s not just large call centers with thousands of workstations that find PCI P2PE attractive," said Greg Cornwell, Head of Global Sales for Bluefin. "All call centers have multiple locations and agents logging in remotely. Having a uniform security solution like PCI-validated P2PE encryption creates the same level of payment security across the board, regardless of where the agents or centers are located."

"Bluefin Payment Systems has become a trusted partner," added Mains. "Their technology fits perfectly with all of our solutions, and I believe we’ve proven these P2PE devices aren’t just for retail POS systems. There’s a real need in every industry that uses call centers to take payments, from healthcare to insurance to finance."

#contactcenterworld, @bluefinpayments, @intelcontacts

About Bluefin Payment Systems:
Company LogoBluefin Payment Systems is a provider of secure payment technology, including P2PE, for SMBs, Enterprises and Retailers.
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About Intelligent Contacts, Inc:
Company LogoIntelligent Contacts offers a full suite of communication and payment tools that deploy quickly and integrate easily with a business' existing technology stack through a REST API.
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Today's Tip of the Day - Pound-Hash-Number!

Read today's tip or listen to it on podcast.

Published: Monday, June 11, 2018

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2020 Buyers Guide Telecoms

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:


Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.


VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511


Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

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