News : Intelligent Office Introduces Call-Center-Type Services
San Francisco, CA, July 29, 2014 -- Intelligent Office, a provider of communications and virtual office solutions in North America, announces new "concierge-style" call-center-type services to help San Francisco Bay Area businesses and organizations provide a sales and customer service experience to their customers. Intelligent Office’s virtual assistants can support a company or organization’s sales, order fulfillment, customer service, and customer relationship management (CRM) strategies.
Intelligent Office San Francisco prides itself not only on its rigorous selection and training of agents but also on its thorough implementation process. A dedicated account manager will oversee critical steps, such as an extensive needs assessment, design specifications, business process optimization, technology integration, and transition planning, to ensure a successful implementation. Intelligent Office’s ongoing support, training, and quality assurance programs are geared towards continuous improvement and achieving high customer satisfaction for its clients. Agents will be perceived as valuable members of the client’s staff who contribute towards the client’s vision.
Intelligent Office San Francisco’s call-center capabilities include inbound sales, customer service, call routing, dispatching, scheduling, registration, and more. Its technology platform, a cloud-based architecture that uses VOIP and advanced telephone and computer integration, allows it to seamlessly handle high call volumes and complex call procedures.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
About Intelligent Office:
Intelligent Office (IO) is the leading virtual office service provider for mobile executives, businesses, organizations, and agencies in North America. The company is headquartered in Boulder, Colo., and has over 50 locations in North America. IO helps clients grow their businesses and work smarter by combining professional staffing with the physical and technological infrastructure of a virtual office. IO’s executive office suite, virtual office, conference room rental, call center, and virtual receptionist solutions provide support for entrepreneurs, mobile executives, professional services
Published: Wednesday, July 30, 2014