Observe.AI, a Workforce Platform that transforms contact centers through AI, announced the hiring of Kyle DiPentima as SVP of Sales and Hila Segal as VP of Product Marketing.
As SVP of Sales at Observe.AI, DiPentima will lead the global sales organization and accelerate the rapid growth trajectory of the company. He brings over two decades of enterprise sales and contact center experience to the role. Prior to joining Observe.AI, DiPentima served as Area Vice President of Enterprise Sales at RingCentral, where he played a key role in growing the Enterprise team. He also previously helped build successful enterprise practices at 8x8, LivePerson, and CareerBuilder.com.
"Within the last decade, the contact center has been playing catchup to evolving business and customer needs. Observe.AI’s technology is an industry accelerator that will usher in the next era of contact centers while enabling a new generation of AI-empowered workers." said DiPentima. "I’m thrilled to lead our sales team as we work to expand Observe.AI’s global reach within new and existing markets, ensure our customers have the best possible experience, and help leading organizations exceed their business goals."
As VP of Product Marketing at Observe.AI, Segal will expand product success through go-to-market strategy development, positioning, and buyer journey optimization. She has over 15 years of experience in connecting customers with product value at high-growth SaaS companies, with previous leadership positions at Amdocs, Kapow Software, and Vendavo. Most recently, Segal led product and customer marketing along with strategic communications for Clari, where she was instrumental in helping the company establish and define Revenue Operations as a new essential software category.
"Coming from the world of revenue intelligence and having witnessed the tremendous business value that AI-enabled insights drive, I was immediately inspired by Observe.AI’s mission to empower the Intelligent Workforce within the contact center," said Segal. "Observe.AI helps businesses reach a state in which customer needs are understood, agent experience is prioritized, and business results are exceeded. I couldn’t be more proud to join this team, and realize our shared vision of elevating the contact center to new levels of efficiency and success."
"Our go-to-market team continues to reach new heights as we capitalize on product and market momentum. Adding Kyle and Hila to the equation not only accelerates the path we’re on, it heightens the future trajectory. They both bring decades of impressive experience to our leadership team, and we’re thrilled to benefit from their keen insights, growth-focused mindsets, and people-first philosophies," said Swapnil Jain, CEO at Observe.AI. "I’m confident they will prove integral to our success as we continue to build the Observe.AI brand, introduce impactful new products and offerings, inspire our customers, and shape the new market category of the Intelligent Workforce."
Observe.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
Published: Wednesday, November 10, 2021